Counselling, support and advice services
Apna Ghar (ethnic support group)
Offers advice and support to those in ethnic minorities.
Opening hours:
Monday to Thursday, 9.15am to 4.15pm
Friday, 9.15am to 7pm
Phone: 0191 456 4147
Barnardos Mosaic Project
Provides support to children living with domestic violence.
Opening hours: Monday to Friday, 9am to 5pm
Phone: 0191 212 0237
Barnardos Streetlevel Family Services
Offers support to those over 19 years old that are suffering drug, alcohol and substance abuse. Support is
also available for family members.
Opening hours:
Monday, Tuesday, Wednesday and Friday, 9.30am to 6pm
Thursday, 11.30am to 6pm
Phone: 0191 455 3027
Children's Services - South Tyneside Council
Provides help with questions and concerns about child abuse.
Opening hours:
Monday to Thursday, 8.30am to 5pm
Friday, 8.30am to 4.30pm
Phone: 0191 424 5010
Citizen’s Advice Bureau
Helps people resolve their legal, money and other related problems by providing free information and advice. Bilingual staff are available at the South Shields office.
Opening hours:
South Shields office:
Monday, Wednesday and Friday, 10am to 1pm
Tuesday, 12noon to 3pm
Jarrow office:
Monday, Thursday and Friday, 10am to 1pm
Phone: 0870 126 4098
Community Learning Disability Team - South Tyneside Council
Provides counselling and therapy to both victims and perpetrators of domestic violence who have a learning disability.
Opening hours: Monday to Friday, 8.30am to 5pm
Phone: 0191 451 6204 or 0191 451 6290
Connexions Direct
Information, advice and guidance for young people aged 14 to 19 who are suffering from domestic violence.
Opening hours:
Monday to Friday, 9.30am to 5.30pm
Saturday 10am to 3pm
Phone: 0191 425 6674
South Tyneside Council Education Welfare Service
Work with children, families and schools on bullying, school attendance and welfare issues.
Opening hours: Monday to Friday, 7.30am to 5pm
Phone: 0191 424 9936
Family Links
Provides support for families with children under eight.
Opening hours: Monday to Friday, 9.30am to 4.30pm
Phone: 0191 384 4247 (Durham)
Hindu Nari Sangh (Hindu women’s association)
Social and cultural group who provide both women and children from all communities living in South Tyneside with advice and support.
Phone: 0191 455 8146
Line open 9am to 5pm
North East Council on Addictions (NECA)
Provides counselling for substance misusers and their families.
Opening hours:
Monday to Thursday, 8.30am to 4.30pm
Friday, 8.30am to 4pm
Phone: 0191 456 9999
Options
Provides:
- Confidential and non-judgmental advice to women over 18 on domestic violence issues in a safe place
- Contact with and referral to other relevant organisations
- Weekly support groups giving opportunities to meet survivors of domestic violence and make new friends
- Bilingual staff and interpreters are also available
Opening hours: Monday to Friday, 9am to 4pm
Phone: 0191 456 7577
Panah (black women’s refuge and outreach service)
Offers temporary refuge accommodation, practical and emotional support and outreach services.
Opening hours: Monday to Friday, 9am to 5pm
Phone: 0191 284 6998
Protection of Vulnerable Adults (POVA) - South Tyneside Council
This service provides advice to anyone who has concerns for someone aged 18 years plus who may be suffering domestic violence.
Opening hours: Monday to Friday, 8.30am to 5pm
Phone:
0845 130 4959
0191 456 2098 (out of hours)
Reach (Rape, Examination, Advice and Counselling Help)
Offers help and support to victims of rape.
Opening hours: Monday to Friday, 9am to 5pm
Phone:
Newcastle – 0191 212 1551
Sunderland – 0191 565 3725
Relate
Provides a counselling service for problems within adult relationships.
Opening hours:
Monday to Thursday, 9.30am to 8.45pm
Friday, 9.30am to 5pm
Phone:
Northumberland and Tyneside – 0191 232 9109
Sunderland – 0191 565 4967
Samaritans
Provides emotional support for people experiencing distress and despair.
Opening hours: 24 hours
Phone: 0191 232 7272
Sexual Health Services
Provides support for gay and lesbian victims of domestic violence.
Opening hours:
Monday to Friday, 9am to 5pm
Phone: 0191 490 1699
South Tyneside Central Organisation on Disabilities
Provides advice and information to people with disabilities and for carers or other representatives.
Opening hours: Monday to Friday, 9am to 3pm
Phone number: 0191 454 9707
South Tyneside Victim Support
Provides:
- Confidential help and support to victims, their friends and families and witnesses of domestic violence/other crimes
- Information on Police court procedures, criminal justice system and support while attending court
- Help with criminal injuries compensation and insurance claims
- Contact with and referral to other relevant organisations
Opening hours:
Monday to Friday, 8.30am to 12.30pm and 1.30pm to 4.30pm
Phone: 0191 454 6198
St Clare’s Hospice
Provides care and support for the terminally ill or those with life threatening diseases.
Opening hours: Monday to Sunday, 9am to 8.30pm
Phone: 0191 451 6378
Sunderland/South Tyneside Family Mediation
Provides family mediation and advice on anti-bullying. Also provides family support services.
Opening hours: Monday to Friday, 9am to 5pm
Phone number: 0191 567 8282
Survivors of Bereavement by Suicide (SOBS)
Offers support to families bereaved by suicide.
Opening hours: Monday to Friday. Please leave a message if there is no reply.
Phone: 0191 417 4133 (Washington)
Tyneside Rape Crisis Centre
Provides help and support to victims of rape.
Opening hours: Tues and Thurs evening 6pm to 8.30pm
Phone: 0191 232 9858
Please leave a message if there is no reply.
Welfare Rights - South Tyneside Council
The service offers free advice and support with the following types of queries:
- Benefit entitlements
- Employment rights
- Debt and money problems
- Housing issues
- Child support
Phone numbers:
- 9–10 Charlotte Terrace, South Shields
0191 456 6296 - 287 Sunderland Road, South Shields
0191 427 1500 - Elderly Services, 9–10 Charlotte Terrace, South Shields
0191 424 6024 - Town Hall, Jarrow
0191 428 0417 - Hebburn Neighbourhood Advice Centre
0191 483 9806 - Boldon Lane Neighbourhood Advice Centre
0191 454 3924