If you have been asked to repay an overpayment it is important that you contact our overpayments team to make an arrangement as soon as possible.
Who to contact
0191 424 4264
Rolling Mill Road
Viking Business Park
Tyne and Wear
People have different circumstances, so for more detailed information please contact us.
What is an overpayment?
An overpayment is where you have been paid more housing or council tax support than you are entitled to.
A change in your circumstances may have reduced the benefit you are entitled to. This could be for a number of reasons:
- An increase in your income
- A change in your household
- A change in your address
If an overpayment occurs South Tyneside Council has a duty to get the money back.
What if it isn't my fault?
The first thing to do when you receive your overpayment letter is to read it carefully. It will contain a paragraph, which will explain what the overpayment is for and the dates you have been overpaid.
You may still be required to repay it. If you are found responsible for the overpayment the council will expect you to have known you were being overpaid.
Can I request a review or appeal against the overpayment?
Yes, you have one calendar month from the date you were notified about the overpayment in which to request a review or make an appeal. Recovery of the overpayment will not begin until this has been dealt with.
How will I be expected to repay this money back?
- If you have an ongoing entitlement to benefit, it will normally be recovered from your current entitlement at preset weekly amounts.
- If you have been overpaid council tax benefit then the adjustment will be applied to your account. This will increase the amount you owe. You will need to contact the council tax team on 0191 424 4330 to discuss repaying the amount due.
- If you no longer qualify for housing benefit an invoice will be issued to you. Details on how to pay can be found on the reverse side of the invoice.
- If you are not in a position to repay this amount in full you will need to contact the overpayments team to discuss paying by instalments.
What action will be taken if I do not make and maintain an offer to pay?
Please do not ignore our letters, the debt will not go away and you will become involved in further recovery action. With this you may have additional costs added to the amount you already owe.
Action that can be taken:
- We can deduct through other benefits that you receive from the Department of Work and Pensions
- The debt can be passed to collection agencies, they will then make direct contact with you to recover the debt
- Court action via our legal services department
How can I pay?
The invoice may be paid by:Debit card
You can pay by debit card:
- Online: Council invoice payment
- By calling 0191 424 6468 (automated service)
A mandate may be set up to collect set amounts from your bank account. Please contact one of our offices to arrange this.
Payment by cash or cheque can be made at any Post Office or any retail outlet displaying the PayPoint logo. Payments made by this method will take 2 working days to be credited to your invoice.
Cheques should be made payable to "South Tyneside Council", and sent to the benefits office. If you pay by cheque, please write the invoice number on the reverse side of your cheque.
If you have been paying full rent during the period of the overpayment, your rent account may be prepaid. Your permission is required to allow a transfer of credit. Please contact us if you believe you may be prepaid.
The easy way to pay your invoice. Benefits of paying by Direct Debit are:
- Your monthly payments will be made on time without having to sign or post a cheque or visit a payment office so it will cost you nothing.
- A choice of payment dates. You can choose to have your payments taken on one of 5 convenient payment dates (either the 1st, 11th, 15th, 21st or 28th of the month).
- No forms to fill in.
To pay by Direct Debit please call the office on 0191 424 4264 and your details will be taken over the phone in a matter of minutes. Written confirmation will be issued within 3 working days. Alternatively, you can print off and return a Direct Debit form:
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