Make a claim
Make a housing benefit claim
To claim contact the Benefits Section on 0191 4244333.
A Benefits advisor will complete an application over the phone with you. Please remember to answer all the questions fully and provide as much information as you can.
The advisor will then arrange for you to visit a Customer Service Centre at a time convenient to you in order to sign your application and provide any evidence required.
Any delay in signing applications or providing the evidence required will result in a delay in your benefit being paid.
Information we need from you
To process your claim for housing benefit we will need to see:
- Proof of identity for both you and your partner
- Proof of national insurance number for you and your partner
- Proof of all income for you and your partner
- Proof of capital for both you and your partner
- Proof of rent if you rent from a landlord or housing association
We always need to see original documents. Copies will not be accepted.
Proofs can be brought to Customer Service Centres at Jarrow or South Shields Town Halls or can be posted to:
Benefits Section
Wouldhave House
The Marketplace
South Shields
Tyne and Wear
NE33 1JF
Any documents posted to the council will be returned by second-class post.
The Benefits Service will not accept responsibility for the loss of any documents sent by post.
We recommend that you bring any valuable documents to one of the Customer Service centres.
Remember benefit will not be paid until all the required information is provided. Only original documents will be accepted.
Other benefits
You may also be entitled to claim council tax benefit.
