FAQs
I've received a leaflet about the street lighting replacement work. What happens next?
You will receive a notification letter in the next few months advising when Balfour Beatty Infrastructure Services will be working in your area.
I've received a leaflet about the street lighting replacement work. What happens next?
This website will provide the most up-to-date information on the Street Lighting Service. Press releases will also be issued through the local media, and update presentations will take place at the Community Area Forums once a year.
What does the replacement work involve?
It will involve the installation of new columns, electricity supply cables and then the removal of the old columns.
Will the new columns be in the same position as the old columns?
Yes in some cases, but many of the new columns will be in different positions. This is because the current standards require a minimum light level and a consistency of illumination, which may not be achievable without changing the position and spacing of the lighting units.
How can I find out where the new columns will be located?
Plans will be available at the Balfour Beatty Infrastructure Services office after you receive your notification letter, and also at some local centres, the details of which can be obtained from the customer care team.
If a new column is installed outside my house, will I be disturbed by light shining through my window?
Modern design and technology ensures that light from the lanterns is only aimed at where it is needed i.e. the public road and footpath.
Who can I speak to if I have a problem with a new column location?
Contact the customer care team on 0191 519 6060 or send an email to lightit@bbisl.com. Further contact details can be found on the right hand menu.
What do I do if I am concerned about the safety or condition of the works being carried out in my area?
Contact the customer care team on 0191 519 6060 or send an email to lightit@bbisl.com. Further contact details can be found on the right hand menu.
Can I express my views on the street lighting installation service?
Yes, a questionnaire will be delivered to your house, which will enable you to make comments. All completed questionnaires will be evaluated with a view to improving the service to the public.
What can I do if I am concerned about columns being used to gain access to my property?
Anti-climb paint can be applied to columns where appropriate, please contact the customer care team for more information.
