Property & Land
Guidance On Repairs To Council Owned Shops And Factories
South Tyneside Council owns and manages 220 shop premises within 37 shopping estates and 170 factory units within 14 industrial estates.
In respect of each property a written agreement is in place which sets out the responsibilities of each party.
Your dedicated staff
Each property has dedicated officers responsible for
both maintenance t and agreement requirements. To find
your dedicated officer for your shop or factory you can view
this online
Responsibilities
The legal agreement sets out the responsibilities for
items about rent, term of occupancy, use of the premises, statutory
requirements, insurance, etc. and which of the parties is responsible
for the repairing requirements. Each legal agreement may differ
but normally the Council is responsible for the main structure
of the premises ( roof, walls and floor ) and the tenant is responsible
for the maintenance and repair of the following :
- Electrical installation
- Fire alarm and emergency installation
- Gas installation including all appliances and pipe work from the gas meter
- Windows including frames and glazing to both the inside and outside
- Floor finishes including vinyl floor coverings, carpets or the painted finish to the concrete floor.
- Decoration to the premises including ceiling and wall and floor where appropriate.
- Doors including locks
- Roller shutters.
- Others as appropriate
It is to be noted that each tenant has a legal responsibility regarding the testing and servicing of the premises equipment, most of which is listed above. You are required to appoint competent and suitably qualified contractors to ensure you are complying with your legal requirements.
It is intended that a tenants handbook will be available online to assist you further with regard to your legal obligations.
Repairs to property
Repairs can be classed as urgent or non- urgent. You
should assess whether the repair is of an urgent nature. To provide
assistance on this you can view the
urgent repairs procedure online .
Non-urgent repairs are considered to be repairs which do not immediately affect the health and safety of the tenant, occupant or others.
Repairs will be carried out within certain timescales dependant on the classification of the repair. See below for timescale for attendance to an emergency repair. Non- emergency repairs will be placed within two weeks following the request of the repair.
Urgent repair definition
To assist you with the decision as to whether a repair is urgent please see our definition of urgent repairs.
Crime
In order to help the Council and the Police reduce crime each tenant is asked to report a crime related incident whether this be a break in, attempt break in, vandalism or youth disorder to Asset Management
You should also report all incidents to the police and obtain a crime number.
Asset Management is developing a crime strategy linked to the Councils Community Safety Section. We record all crime related incidents to the Council owned property and form a strategy based on the crime data.
Performance management
The Asset Management Section is required by the Government to record data as part of Best Value. These recorded data are known as Performance Indicators and are used to compare the Councils performance against other Local Authorities and the Private sector.
The Council also collects data specific to the Councils main aims which are . Each repair job when requested is recorded and its time, cost and performance is monitored. Crime incidents are recorded whether they are break ins , vandalism and arson with each years results analysed and compared to the previous years.
Our aim is to constantly strive to improve the service which the Council provides. This is reviewed on an annual basis . Figures of our performance are published and are available for viewing
Unhappy with the service
If you are unhappy with any part of the service provided
or the timescale of the carrying out of an emergency repair please
contact your designated
officer for the repairs to your property
