Utilities
Supply of gas, electric and water can be disrupted at any time, this could be either due to a man-made incident, severe weather or a general fault/failure with the system.
Gas Emergency
The following advice should be followed if you smell gas:
- Don't smoke
- Don't use naked flames
- Don't turn any electric switches on or off
- Do turn of gas supply at the meter
- Do open windows and doors
- Contact TRANSCO – 0800 111 999.
Electrical Emergencies:
- Check if it is your supply or if other people are affected too
- If other people are affected, contact your electrical distribution company for advice on how long it will take to regain the supply
- If your home is the only one affected, check your trip switch. Switch it back on, if it goes off, you may have a faulty electrical appliance
- Identify the faulty appliance by placing the trip switch on and turning each appliance on one by one
- If you continue to have problems contact NEDL on 0800 668877 (24hr service).
Water Emergencies
If you think there could be a problem with your water supply, it is advised that you contact your local water Company, who should be able to advise you on any further action that should be taken.
For further information on your Local Water Company visit the Northumbria Water website or call 0845 717 1100 (24hr service).