What is 'txt the council'?

 07786 200802 

A new service helping residents and visitors to inform the Council about issues affecting their environment, and helping us to make South Tyneside a better place.

This SMS text messaging service allows you to send us a message from your mobile about:

  • Abandoned Vehicles
  • Litter
  • Fly Tipping
  • Graffiti
  • Refuse Collection
  • Recycling
  • Grass Cutting
  • Footpaths
  • Public Toilets
  • Trees
  • Street Lights
  • Roads
  • Street Furniture
  • Stray Dogs
  • Dog Fouling
  • Vandalism
  • Road Drains
  • Consumer Advice
  • Anti Social Behaviour

How do I text?

First save the number 07786 200802 to your mobile phone (See your mobile phone instructions on how to do this), you never know when you will need it.

Send us a text message up to 160 characters.

Be as descriptive as possible when sending your message to enable us to respond to your report.

Give a specific location and description which will enable us to attend.

Good example would be: Rubbish dumped in the layby outside St Paul's Church, Jarrow

Bad Example would be: Rubbish at the back of my house (No location given)


What happens next?

Once sent, the message will be forwarded to the correct department by the Council's contact centre on the next working day.


Will I get a reply?

Yes, the Council will let you know what action it intends to take.


How much?

The cost of sending a text or multimedia message will depend on the mobile phone tariff you use. (Refer to your mobile network service provider for details of charges). The Council does not make any additional charge.


Can I send photos?

No, not at the moment.


Don’t have a mobile?

You can make reports via the Council’s contact centre on 427 7000 Mon - Fri 8:00am to 8:00pm and 9:00am to 1:00pm Saturday or by using the e-services section of the Council’s website or by email to customerhelp@southtyneside.gov.uk


This service is used at your own risk. For your own protection we would advise that personal details are not included, eg including your address and saying that you will be on holiday.

 

More on Txt the Council (Press Release)