Why complain?
We are here to do our best for you, our customers, and we care deeply about serving you well.
That's why we want to hear from you when things go wrong and you aren’t happy with the service we’ve given. We want to know so that we can try to put things right. We also want to learn from our mistakes so that we don’t make those same mistakes again.
So if you are unhappy with any aspects of the council's services we want you to tell us.
For example if:
- You are not satisfied with the quality of services we provide
- You have a complaint about a council employee
- You feel we have applied a council policy inconsistently or unfairly
- These pages give you information about how to make a complaint and how we will handle it
How to complain
You can make your complaint:
- In person at any of the council's offices
- By telephone on 0845 1450 100
- By letter to South Tyneside Council, Town Hall & Civic Offices, Westoe Road, South Shields, Tyne & Wear, NE33 2RL
- By fax on 0191 454 5678
- Online using our complaints form
You can also seek help from our Customer Advocates Service to make your complaint. You can contact them on 0845 1450 100 or by emailing complaints@southtyneside.gov.uk