You can contact us...
Online
Our online forms are a great way to get in touch with us quickly and easily...
- Comments and suggestions
- Complaints (make a complaint about the council)
- E-services (report it | request it | pay it)
- Ask the council a question
Or you can email us at customerhelp@southtyneside.gov.uk
On the phone
Customer Contact Centre — 0191 427 7000
Monday to Friday, 8am to 8pm. Saturday, 9am to 1pm.
Calls may be recorded.
- Emergency numbers
- Txt the council on 07786 200802
- A-Z (find numbers for departments within the council)
In person
Customer Service Centre
Town Hall & Civic Offices,
Westoe Road
South Shields
Tyne & Wear
NE33 2RL
Phone: 0191 427 1717
Opening hours:
Mon-Thurs: 8:30am - 5pm
Fri: 8:30am - 4:30pm
Directions to council offices:
Other ways to contact us
- DigiTV: Get council services through your digital TV
Council Service Standards
Council Service Standards What you can expect from South Tyneside Council.
Speak Out
Speak out
We encourage our employees, contractors and all members of the public to speak out if they have concerns about a possible fraud, crime, danger or other serious risk.
