Best Value Performance Indicators (BVPI) General Survey 2003 - 2004

Overall satisfaction with Council services

This table shows the net satisfaction for various services that South Tyneside has some control over. The results show that on balance people are more likely to be satisfied than dissatisfied with these services. However satisfaction is generally lower with these services than three years ago.

Overall satisfaction with Council services
Base: All valid BVPI responses Satisfied % Dissatisfied % Net satisfied %
Transport services 2003/4 56 15 +41
2000/1 68 12 +56
Environmental services 2003/4 54 8 +46
2000/1 72 10 +62
Local authority education service 2003/4 54 5 +49
2000/1 68 4 +64
Personal social services 2003/4 39 6 +33
2000/1 53 5 +48
Planning services 2003/4 29 11 +18
2000/1 41 8 +33
Cultural and recreational services 2003/4 48 6 +42
2000/1 67 4 +63
Housing services 2003/4 38 12 +26
2000/1 42 12 +30
Source: MORI
Net satisfied: This is the balance of opinion. It is the percentage satisfied less the percentage dissatisfied.


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