Best Value Performance Indicators (BVPI) General Survey 2003 - 2004

Satisfaction with Services in South Tyneside

Although overall satisfaction with the service provided by the Council has gone down the percentage of people who are satisfied with the recycling facilities has gone up.

To combat this problem we are looking more closely at Transport and are looking more in-depth at Cultural and Leisure Activities at the Roadshow events.

Here are some of the response rates to the questions that we asked residents of South Tyneside in 2000 and 2003.

Satisfaction Levels with Council services 2000/2001-2003/2004:

General

BVPI 		Indicator 2000/
2001 		2003/
2004
3 Satisfaction with overall service provided by authority 73% 56%
4 Satisfaction of complainants with complaints handling 38% 30%


Cleanliness and waste management

BVPI 		Indicator 2000/
2001 		2003/
2004
89 Percentage of people satisfied with cleanliness standards 60% 53%
90 Satisfaction with household waste collection 89% 84%
90 Satisfaction with recycling facilities 59% 66%
90 Satisfaction with civic amenity sites 78% 78%


Transport

BVPI 		Indicator 2000/
2001 		2003/
2004
103 Satisfaction with provision of public transport information 62% 47%
104 Satisfaction with local bus services 62% 51%


Cultural and Recreation Activities

BVPI 		Indicator 2000/
2001 		2003/
2004
119 Satisfaction with the local authority's cultural and recreational activities overall: 67% 48%
119 Satisfaction with Sports/leisure facilities 65% 62%
119 Satisfaction with Libraries 79% 73%
119 Satisfaction with Museums/galleries 65% 56%
119 Satisfaction with Theatres/Concert Halls 63% 57%
119 Satisfaction with Parks and open spaces 67% 72%

Please be careful when comparing the data as different methods were used to collect both sets of information and the data was weighted in different ways.

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