Publication Scheme

Complaints and Feedback

If you have you any complaints you would like to raise about the Publication Scheme or you are dissatisfied with the service you have received you can make a complaint by completing and submitting a customer feedback form.

Your views about the structure and content of the publication scheme will help us to deliver a better service to you so your comments are appreciated.

If you are not happy with how your request has been handled you can write to the Records Management Team to request an independent review of the case by our Review Panel:

Records Management Team
 Town Hall
Westoe Road
South Shields
Tyne and Wear
NE33 2RL

Tel: 0191 424 6537/6538
Fax: 0191 454 6794

If you still dissatisfied with how your complaint has been handled you can write to the Information Commissioner at the following address:

Information Commissioner
 Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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